Warranty Policy

Thank you for choosing our products! To ensure your satisfaction, please read the following warranty policy carefully before making a purchase. Our warranty period is one year from the date of purchase. Please note that our warranty service has strict terms and conditions.

1. Warranty Coverage

We provide a one-year warranty starting from the date of purchase. During the warranty period, we offer free repairs or replacement for defects caused by material or manufacturing issues. The warranty applies to the following components:

  • Structural defects: Includes, but is not limited to, frames, base structures, and support systems under normal use conditions.
  • Electrical components : Includes motors, control panels, and other electronic parts that malfunction due to manufacturing defects.

Please note:

  • The warranty only covers defects that arise under normal usage conditions.
  • Damages caused during transportation, improper installation, misuse, or human error are not covered.

2. Warranty Conditions

To qualify for warranty service, please retain your proof of purchase and ensure the following conditions are met:

  • Proof of purchase: Warranty is valid only with a valid proof of purchase (such as an invoice or sales order).
  • Proper usage: Products must be used in accordance with the instructions provided in the user manual. Overloading, misuse, or improper operation will void the warranty.
  • Professional installation: Products must be installed by authorized professionals. Self-installation or modification will void the warranty.
  • Excludes consumables: Consumable parts such as leather, fabric, cushions, handles, buttons, or panels are not covered under warranty.

3. Exclusions from Warranty

The following circumstances will result in the product being excluded from warranty coverage:

  • Human-caused damage: Includes, but is not limited to, damages caused by improper use, mishandling, dropping, or collision.
  • Excessive use: Damage resulting from usage beyond the recommended weight capacity or frequency.
  • Improper environment: Products used in extreme environments (e.g., excessive humidity, high temperature, high pressure) or not designed for such conditions.
  • Unauthorized modifications: Repairs, alterations, or part replacements performed without our authorization will void the warranty.
  • Transport-related issues: Damages caused during transportation or improper installation by the customer are not covered.

4. Warranty Service Process

  • Submitting a warranty claim: If you encounter any issues with the product, please contact us immediately via our official channels (phone, email, etc.) and provide the following:

    • Proof of purchase
    • Description of the issue
    • Relevant photos or videos to support your claim.

  • Issue evaluation: We will assess your claim and determine whether it meets the warranty conditions. If eligible, we will provide a repair or replacement solution.

  • Repair or replacement: During the warranty period, we will offer free repair or replacement for eligible issues. However, transportation fees and installation costs will be borne by the customer.

  • Out-of-warranty repair: If the issue does not meet warranty conditions, customers may opt for paid repair services. We will provide a quote based on the nature of the issue.

5. Post-Warranty Services

  • After the warranty period: Once the warranty expires, free repair services will no longer be available. Customers can still opt for paid repairs or replacement parts. All services and parts after the warranty period are chargeable.
  • Extended warranty: If you wish to extend the warranty period, please discuss additional warranty options with us at the time of purchase.

6. Legal Disclaimer

  • We are not responsible for any product failures caused by improper use or human error.
  • This warranty policy is applicable to the fullest extent permitted by law. Specific terms are subject to local laws and regulations.
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